Frequently Asked Questions
Answers about booking, payments, visas and travel. Still unsure? Ask us directly.
Frequently asked questions
Choose a ready-made package or use the package builder. First pick your travel date and nights in Makkah and Madinah, then your hotels, room, flight and transport. Send the booking request with your name and phone, and our team calls you to confirm. No account or online payment is needed.
The price is calculated live from your dates and selections: hotel nights in Makkah and Madinah, visa, air tickets and transport. Our team confirms the final amount in writing when they call you.
In most cases, yes. Contact us as early as possible; changes depend on hotel and airline availability and their fare rules.
Yes. Send us an enquiry with your group size and preferred dates and we'll prepare a group quote.
We don't take payment on the website. After we confirm your booking by phone, you can pay by bank transfer, JazzCash, Easypaisa or cash at our office.
Our team will explain the deposit and balance when confirming your booking. If you have an account, it shows the booking status at every step.
Refunds depend on how close to travel you cancel and on the hotel and airline rules. We explain the exact terms before you pay.
Yes. We guide you through the documents needed and handle the visa application as part of your package.
Every hotel lists its walking distance in metres, so you can compare before you choose.
You choose your transport when building a package: airport transfer, intercity bus, private car or a guided Ziyarat tour. You can pick more than one.
Ihram garments (for men), comfortable walking shoes, regular medicines, copies of your passport and visa, and light clothing. We share a full checklist after booking.
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